If If you have questions about registration, please contact our Customer Service Center at www.cityofpaloalto.org or by phone at (650) 329-2161.
Wondering what "My Utilities Account" is about?
Our secure customer service website provides access to your account from the comforts of your own home. You can view timely financial and consumption information and take advantage of the following services:
View and pay your utilities bill with a credit card or checking account
Sign up for paperless billing
Stop service or close your account using the Move-Out (Stop Service) webpage
Access your billing history including payments and charges
View historic usage
Update or add your phone number and/or e-mail address
Send a secure message about your account (e.g. a higher than expected bill or other problem)
View your budget payment plan, if currently enrolled