Customer Service & Bill Payment

Contact us City of Palo Alto Utilities Customer Service Center, 2nd floor 250 Hamilton Avenue Palo Alto, CA 94301 Phone: (650) 329-2161 Fax: (650) 617-3142 UtilitiesCustomerService@cityofpaloalto.org Hours: Mon-Thu 7:30 a.m. to 5:30 p.m. Friday    8:00 a.m. to 5:00 p.m. Note: On the 2nd and 4th Wednesdays of each month, the phones will not be answered until 8:00 a.m. due to staff meetings.  How do I make sure to get the latest information? Sign up on our email list to get updates on programs, rebates and workshops, or go to our Twitter Feed or Facebook page to get the latest. Programs and Services Rebates for becoming more energy and water efficient,  See and pay billing information online, or set up automatic bill payment through Bank Drafting Get help paying your bill if you experience an unexpected economic hardship.  Need Help with Paying Your Bill? Low Income Programs Rate Assistance Program Project Pledge Questions? Utilities Contacts

If you need to: Turn on a new service Shut off your current service Make changes to the account Get your deposit back Arrange for someone else's bill to be sent to you Have your meter checked or reread Or have other questions about the bill Ways to Pay Your Bill: Automatic Bank Draft Payments My Utilities Account On-Line If you need to find out information about the My Utilities Account On-Line service By Mail (send check in envelope provided) Note!  Payments sent to our old address may get returned to sender and you may incur late fees.  Correct address is: P. O. Box 7026, San Francisco CA 94120-7026     In Person at Revenue Collections Counter Other Useful Links: Current Rates Meter Reading Route Schedule  Gas Account Suspension Do-It-Yourself Meter Reading Form Reporting Street Light Outages Natural Gas Long Term Fixed Rate Indications