This page is a listing of documents loaded on the utilities' department web pages. These documents are often also included in pages explaining programs. For example, documents and programs in Customer Service are available under the "Paying My Bill" tab. Information on residential rebates, programs and rates is available under the "Residential" tab.
Backflow Prevention Device Aid-Building Permit Application To assist customers who have to install a backflow prevention device on their water main, this building department permit application is being provided. Revision Date: 4/1/2010
Backflow Prevention Device---List of Approved Testers Names and contact info for companies that customers can hire to come test their backflow prevention devices to be sure they meet all requirements Revision Date: 4/23/2013
Backflow Prevention Standard WD-17 Standard schematic for Reduced Pressure Assemby for Backflow Prevention Devices Revision Date: 2/10/2011
Backflow Prevention--Guide for Private Well Owners A guide provided by Santa Clara County to inform private well owners of their rights and obligations, including backflow prevention. Revision Date: 8/3/2010
Gas Leak Detection Walking Survey 2012 Map for gas leak walking survey showing the portions of the City to be surveyed between April and November 2011. Revision Date: 3/16/2011
PG&E Map of Day vs. Night Work--Line#109 Miranda/Foothill Google Map, annotated by PG&E, to indicate the areas where day work vs. night work will be going on during the Line #109 replacement project along Miranda Avenue/Foothill Expressway/Junipero Serra Blvd. Revision Date: 9/21/2012
PG&E Pipeline Replacement Project---Miranda/Foothill Flyer detailing the PG&E project (Sept. 2012-July 2013) along Miranda Avenue and the Foothill Expressway to replace their major gas transmission pipeline #109. Revision Date: 4/10/2013
PG&E Pipeline Replacement---Miranda---July Public Notice A copy of the notice letter distributed by PG&E in July to nearby residents and businesses describing their upcoming project and publicizing their Open House held on July 31, 2012 for all interested parties. This notice was also sent to all Palo Alto Neighborhoods groups. Revision Date: 8/31/2012
PG&E Pipeline Replacement-Miranda-Tree Removal Locations Maps identifying locations of trees requiring trimming or removal to allow installation of new segments of PG&E's gas transmission pipeline #109. Revision Date: 8/31/2012
PG&E Project-Miranda-Vegetation Survey Spreadsheet description of trees, shrubbery and other vegetation requiring trimming or removal required to allow the installation of several new segments of the PG&E gas transmission pipeline #109 along Miranda Ave. and the Foothill Expressway. Revision Date: 8/31/2012
Rate Assistance Program Application Downloadable application for the Utilities Department's Rate Assistance Program, which offers rate reductions for customers with proven financial and/or medical need. Revision Date: 6/25/2012
Sewer System Management Plan This Sewer System Management Plan (SSMP) describes the City of Palo Alto’s wastewater collection system management activities. The purpose of these activities is to:
1. Maintain and improve the condition of the collection system infrastructure,
2. Control infiltration/inflow (I/I) and provide appropriate sewer capacity, and to
3. Minimize the number and impact of sanitary sewer overflows (SSOs) that occur. Revision Date: 7/13/2009
Strategic Plan Utilities Department Strategic Plan; included in Council Memo 1880. Passed July 18, 2011 Revision Date: 7/25/2012
University Ave Project University Ave beautification project. Project overview and goals along with map. Public Works department project. Revision Date: 3/27/2013
Utilities at a Glance This is the pdf version of the updated Utilities at a Glance brochure that gives a general overview of the City's various utility operations (electric, gas, water, wastewater and refuse/recycling) and some basic resource usage and contact information. Revision Date: 7/17/2012
A collection of recent utilities bill inserts in PDF format. The months are listed alphabetically, not chronologically.
April 2013 Utilities and Community Announcements Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of April 2013. Revision Date: 4/1/2013
August 2012 - Amnesty for Licensing Your Pets During the month of September, Palo Alto residents can license their dogs with no citations, late fees or penalties. After this period, owners of unlicensed dogs are subject to late fees and/or citations. Revision Date: 8/1/2012
December 2012 Electric Crew on Storm Safety--Free Magnet Season's Greetings from the CPAU Electric Substation Crew, reminding you what to do if the power goes out. Free "important contacts" magnet available by calling. Revision Date: 11/26/2012
December 2012 Utility and Community Announcements View the messages that are printed on this month's Utilities bills for important announcements about your utilities and local community events. Revision Date: 11/30/2012
December 2012 Winter Storm Safety Tips Be prepared for bad winter weather and the power outages that can come with it. After reading, keep this checklist handy as a reference. Revision Date: 11/26/2012
December 2012: Commercial Keep Your Cool Get savings for letting us install LED case lighting, new motors and other efficiency measures for your business's cooling units. Revision Date: 11/27/2012
July 2012 Household Hazardous Waste Events Everything you need to know about what constitutes household hazardous waste and how to get rid of it. Revision Date: 7/2/2012
July 2012 Refuse Rate Changes Information on the refuse rate increase. Our refuse rates don't just pay for garbage. Find out more about the other services these rates pay for. Revision Date: 7/2/2012
July 2012 Your Water Rates Find out why water rates have increased and how you can take control of your water bill with rebates and other money saving programs. Revision Date: 7/2/2012
June 2012 Top 5 Ways to Save Energy The top 5 ways you can reduce your energy use and utility bill, while comparing higher on the Home Energy Reports! Revision Date: 6/4/2012
March 2013 -- Utilities and Community Announcements Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of March 2013. Revision Date: 2/28/2013
March 2013: Earth Day Utilities Multi-Insert Find out how to help the earth in our 5k Great Race for Water and Sustainability Index Curve. Don't forget the Crossword Puzzle! Revision Date: 2/19/2013
November 2012 Keeping Sewers Clear-MyCPAU Jorge Operations Field Supervisor Jorge Silva reminds everyone that keeping sewers clear is a team effort. Avoid clogging toilets and sinks with materials that should go in the trash. Revision Date: 10/23/2012
November 2012: Annual LED Holiday Light Giveaway Get your free LED holiday lights! Exchange a working strand of incandescent lights for LEDs at Palo Alto Hardware or Peninsula Hardware. Revision Date: 10/31/2012
September 2012 Utilities and Community Announcements Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of September 2012. Revision Date: 9/24/2012
Services for commercial customers, including information about LEED certification, LED and small-scale generation technologies. Learn to manage office data centers and plug loads as well as how to do your own Walk-Through Energy Audit of your business. Additional publications relevant to businesses can be found below in the sections labeled Fiber Programs, Commercial Advantage programs, PV Partners and Commercial Utilities Rates.
Commercial Customer LEED Certification Workshop slide show This is a copy of the presentation slides from the workshop offered by Utilities Marketing Services to our commercial customers on LEED certification. These slides are meant to be used by customers who attended this workshop and not the general public. Revision Date: 7/16/2009
Facilities Mgr Meeting-June 2011-Graham Parker Presentation PowerPoint presentation from talk given by Graham Parker (Senior Staff Engineer, Pacific Northwest National Lab--DOE) to the Utilities Key Account Facilities Managers Group on new and emerging technologies Revision Date: 6/23/2011
Statewide And Palo Alto Business Customer Satisfaction Survey Results A sample of Palo Alto business customers were surveyed by telephone by RKS Research and Consulting as part of a statewide customer satisfaction survey conducted by California Municipal Utilities Association (CMUA). Revision Date: 6/21/2006
Utilities Account Change Add or remove an authorized user to your account i.e. Spouse, Child, Caretaker, Roommate and even Personal Assistant. Revision Date: 5/23/2012
Utilities Account Closure Form Complete form when moving out of a utility service account (address). Revision Date: 5/23/2012
El Camino Park Reservoir--artist rendering This artist's rendering shows the planned El Camino Park Reservoir, part of the Emergency Water Storage and Supply Project. Revision Date: 8/31/2011
Mayfield Reservoir--artist's rendering An artist's depiction of the planned rehabilitation of the Mayfield Reservoir as part of the Emergency Water Storage and Supply Project. Revision Date: 8/31/2011
Mayfield Schedule Mayfield Pump Station Construction Schedule Revision Date: 8/20/2012
Every Day is Earth Day--April 2013 Ad insert pointing out that while April 22, 2013 is the official Earth Day, that every day there are actions you can take to help the planet. Revision Date: 3/21/2013
Great Race for Saving Water--Flyer & Savings Tips Flyer promoting race that also has home water saving tips and contact information for residential water efficiency programs, rebates, etc. Revision Date: 4/24/2013
Great Race to Save Water-5K Run Insert Bill insert and flyer describing the April 27, 2013 Great Race to Save Water cosponsored by the City of Palo Alto Utilities and the Tuolumne River Trust. Revision Date: 2/15/2013
Press Release--Emerging Tech Innovation Fund Announcement that applications are now being accepted for this program to support innovative concepts and products that could benefit the City Utilities department and its customers. Revision Date: 5/17/2012
Utilities Initiatives Updates--Earth Day 2013 A booklet with sections describing Utilities programs and activities in the areas of carbon neutral electricity, efficiency programs and services and technology innovation Revision Date: 4/18/2013
We're offering rebates on a range of eligible equipment for every kind of business, so you can choose from our menu of eligible technologies and add up your benefits.
Catalog Catalog of efficiency rebates for businesses Revision Date: 12/12/2012
CI Energy Efficiency Program Energy efficiency implementation for commercial and industrial customers Revision Date: 11/16/2009
Commercial Advantage Program Application 2012 A description of the Commercial Advantage Program for commercial and industrial customers, including an application for the incentives offered. Revision Date: 6/11/2012
Commercial Advantage Program Catalog Catalog of energy efficiency rebates available for Palo Alto businesses through the Commercial Advantage Program Revision Date: 7/17/2012
Cool Miser Cool miser free installation for business efficiency Revision Date: 7/26/2012
Right Lights Plus Program Find out how your business can save energy and reduce your utility bills by getting a free lighting audit and assistance in upgrading your fixtures! Revision Date: 6/19/2012
PV Modules PV modules used in the EcoHome Revision Date: 7/25/2012
Summary of Savings in the EcoHome Poster summarizing the savings achieved by the three example families n the EcoHome posters. Revision Date: 7/25/2012
Eco@Home Newsletter Find out new ways to enhance your sustainability! Revision Date: 3/19/2013
Eligible List for Variable Speed Pool Controller Models "NEW" Pool Products Eligible for Rebates - 2012 Variable-Speed Controller Eligibility List - A variable-speed controller must be purchased along with a variable-speed pool pump and motor in order to qualify for the rebate. Revision Date: 12/29/2011
Eligible List of Variable Speed Pool Pump Motor models "NEW" Pool Products Eligible for Rebates - 2013 CPAU Variable-Speed Pump Motor Eligibility List - Must be a variable-speed motor of equal or lesser HP than the HP of the existing pump and motor (if retrofit applicable) Revision Date: 3/14/2013
Kill A Watt Information Check on your appliance's energy use by checking out a "Kill-a-Watt" meter from local libraries. Revision Date: 8/18/2010
Lighting Comparison Comparison of lighting costs and energy use for different types of residential lamps Revision Date: 1/18/2012
Low Income Programs Programs to help you pay your utility bills. Revision Date: 12/23/2008
Low Income Programs Brochure Description of assistance programs available for lower income customers. Also refers to various community programs that can provide additional help. Revision Date: 8/22/2011
Multi-Family Direct Install Program Program to deliver direct install of efficiency measures to multi-family dwellings (SBW contractor). Revision Date: 1/29/2013
Program Application Form Smart Energy Program Application Form for residential rebates as of July 1, 2012 Revision Date: 6/28/2012
Winter Heating Tips A flyer outlining what parents and kids can do to reduce winter heating costs---meant as a link from CPAU's banner ad on the "Up to us" website. Revision Date: 1/26/2010
Palo Alto CLEAN-- Program Application Packet Materials for companies and customers to review in evaluating their interest in applying for the CLEAN (feed-in-tariff) program. Revision Date: 12/17/2012
Palo Alto CLEAN Program Handbook Program handbook for the Palo Alto CLEAN (feed-in-tariff) renewable energy program Revision Date: 12/17/2012
Palo Alto CLEAN--Power Purchase Agreement Draft document to be presented for Council adoption as part of the solar CLEAN (Feed-in-Tariff) program. Revision Date: 12/17/2012
Server Virtualization Rebate Application Supplementary application---to go with Commercial Advantage Program application---for businesses who want a rebate for removing non-virtualized servers. Revision Date: 12/30/2009
CMUA PV Report for Calendar Year 2010 Solar photovoltaic (PV) installations among publicly owned utilities in California during Calendar Year 2010. Revision Date: 6/15/2011
Commercial PV Inspection Checklist Information and checklist for use in preparing for an inspection of a commercial photovoltaic (PV) installation Revision Date: 11/28/2012
Net Metering & Interconnection Agreement 2010 Provide the customer's name, installation address, CPAU electric service account number, mailing address, and contact phone and fax numbers on the agreement, print two copies to sign and return to CPAU for City signatures. CPAU will return one signed Agreement to the customer. Revision Date: 10/8/2010
Net Metering Billing Explanation A description of how the net metering billing system works for customers who install a photovoltaic system. Revision Date: 2/7/2013
Net Surplus Energy Election Form Net Surplus Energy Election form for customers who are PV energy generators Revision Date: 7/13/2011
Net Surplus Energy Election Letter Notification letter to PV customer generators about requirement to elect how surplus will be treated Revision Date: 1/28/2010
PV Partners Performance Based Application Application for Performance Based Solar Electric Rebate, for projects greater than or equal to 30kW. Revision Date: 1/13/2010
PV Partners Ranks in the Top 10 of Programs Nationwide (2008) The Solar Electric Power Association (SEPA) has placed the City of Palo Alto's PV Partners' program in the top 10 of programs nationwide for several categories Revision Date: 7/24/2008
PV Partners Solar Program FAQ Frequently asked questions about the Utilities Department's program to offer rebates for new photovoltaic (PV) systems Revision Date: 3/30/2009
PV Permitting Process Flowchart How to go about getting your Palo Alto solar electric (PV) system permitted and rebated. Revision Date: 4/19/2013
PV Residential Checklist Checklist for submitting a permit for a residential PV system (nonexpedited). Revision Date: 4/19/2013
PV Residential Expedited Permit Process For the residential PV installation and permitting expedited process, download this package Revision Date: 4/19/2013
SB1 Report CPAU SB1 Report for period 7/1/07 to 3/31/08 Revision Date: 5/8/2008
Shading Data Entered into Power Clerk Information for use in Power Clerk Application for customers involved in our PV Partners solar electric program. Revision Date: 12/9/2010
Solar Power 101 for Residents Presentation to a workshop on February 28, 2013 giving homeowners basic information on installing a solar electric or PV system. Revision Date: 3/6/2013
Solar Water Heating Eligible Contractors Contractors eligible to assist customers with the City of Palo Alto Solar Water Heating Rebate Program Revision Date: 6/20/2012
2012 Public Power Wind Award The City of Palo Alto Utilities' Department has won a Public Power Wind Award in 2012 for its efforts at including wind in the electric portfolio and in PaloAltoGreen Revision Date: 5/8/2012
HP Rebate August 2012 Hewlett Packard receives a $500,000 rebate check Revision Date: 8/27/2012
Media Alert--First Solar System Owner Renews Commitment Resident Dennis Kobza installed the first solar PV system 28 years ago and now has renewed his commitment with a new system---and is the 500th customer to get a solar rebate. Revision Date: 2/26/2013
Media Alert---Palo Altan Replaces 85 Year Old Toilet A request for a rebate on the replacement of a 1928 toilet caught CPAU staff attention. The 43,000 gallons of water per year to be saved annually by this upgrade is a message to us all! Revision Date: 3/22/2013
New LED Streetlights Around Town Update to the local media on project to install LED streetlights throughout Palo Alto Revision Date: 9/25/2012
PG&E Gas Venting Oct 24 and Night Valve Work Oct 24-29 Latest news re a smelly, noisy gas venting taking place October 24th and an update on late night work hours for the installation of a new valve. All action is taking place on the Pipeline #109 in northwest Palo Alto. Revision Date: 10/24/2012
Press Release---Council Approves CustomerConnect Pilot The newly approved CustomerConnect Pilot Program is designed to gauge customer reaction to advanced meters that deliver hourly usage information and in some cases, do so under time-of-use rates. Press release gives details for participating. Revision Date: 12/12/2012
Top Ten Cities in Water Conservation Palo Altans competed in the national Mayor's Water Challenge during Earth Day (April 2012) and were in the top 10 nationwide for City size. Congratulations! Revision Date: 5/8/2012
Wanted--Public Input on 100% Green Power Purchases Media outreach to encourage the public to take a short survey to indicate how much they value their electric utility moving towards a 100% carbon-free resource portfolio. Revision Date: 6/22/2012
Would You Believe? More PG&E Schedule Changes Update to the press on the latest switch back to daytime work on the PG&E pipeline replacement project on Miranda/Foothill Expressway. Revision Date: 12/11/2012
These are copies of the ads featuring various Utilities employees and the work that they do on behalf of our customer-owners.
Commercial Programs - Bruce Lesch Key Account Representative Bruce Lesch talks about how everyone in Palo Alto benefits from the efficiency improvements his large commercial customers make. Revision Date: 2/8/2012
Customer Services---Michael Dehlinger Customer Services Representative Michael Dehlinger talks about the personal attention you can expect from your community-owned Utilities Department, as well as the many billing-related services we offer to simplify your life. Revision Date: 7/29/2011
Electric Engineering Estimator - Daniel Ercolini Electric Engineering Estimator Daniel Ercolini talks about working with Palo Alto customers to design power connections in order to provide efficient, safe and convenient access to the energy they need. Revision Date: 2/8/2012
Electric Substation Crew Members of the Utilities Electric Operations substation crew describe how their goal every day is to keep the power flowing so customers don't even have to think about it. Revision Date: 3/9/2011
Electric Supply Planning-Shiva Swaminathan Senior Resource Planner Shiva Swaminathan discusses how he focuses on electric supply projects that are sustainable and will improve the world's environment for the next generation. Revision Date: 7/5/2011
Gas Supply Planning---Karla Dailey Senior Resource Planner Karla Dailey tells about how her high school chemistry teacher inspired her to make a difference in the gas supply planning and purchasing industry. Karla puts her science and negotiation skills to work in service of Utilities customers and hopes her she can be a model that inspires other young women to take leadership roles in similar fields. Revision Date: 7/29/2011
Low Income Programs-Leon Timmons Credit & Collections Specialist Leon Timmons talks about programs to assist low-income customers. Revision Date: 4/28/2011
Meter Reading---Joseph Martin Meter Reader Joseph Martin describes his primary role as meter reader and his secondary role as a "neighborhood watchman" who reports broken windows or other signs of crime. Revision Date: 7/29/2011
Residential Programs---Andrea Hart Residential Program Account Representative Andrea Hart describes how her love of hiking outdoors makes her appreciate the environmental benefits of home efficiency improvements. Revision Date: 5/17/2011
Solar Programs--Lindsay Joye Solar Marketing Engineer Lindsay Joye talks about being inspired by the sun to help people through the process to install solar electric and solar water-heating technologies. Revision Date: 4/28/2011
Utility Locator - Kim Neff Utility Locator Kim Neff talks about how she keeps track of water, gas, electricity and fiber lines underground to better serve Palo Alto customers above ground. Revision Date: 2/8/2012
Water Efficiency Programs-Catherine Elvert Water Programs Account Representative Catherine Elvert talks about making wise water use a lifestyle choice. Revision Date: 4/28/2011
Water Supply Planning---Nico Procos Senior Resource Planner Nico Procos describes all the players who make up the team that brings water to your tap. Learn about what he does and what you can do to protect our future water supply. Revision Date: 7/29/2011
WGW Field Service Operations - Jorge Silva Water-Gas-Wastewater Operations Supervisor Jorge Silva describes the round the clock service his field crew provides to make sure when you have a problem, it's taken care of quickly and effectively. Revision Date: 6/3/2011
WGW Senior Utilities Engineer - Romel Antonio Water-Gas-Wastewater Senior Utilities Engineer Romel Antonio talks about how current and future Palo Alto residents will benefit from the improvements being made to the City's emergency water supply and storage system. Revision Date: 2/8/2012
2008 Final Power Content Label The final summary of the various power resources used by the City of Palo Alto Utilities in calendar year 2008. Revision Date: 4/9/2009
2009 Final Power Content Label Final year-end combined summary of the various sources of electric power supply purchased by the city for its customers. Revision Date: 7/20/2010
2010 Final Power Content Label A summary description of the sources of Palo Alto's electricity supply, issued annually as required by the California Energy Commission. Revision Date: 5/31/2011
As part of the City's proposed 2009-10 budget, and after careful consideration of financial revenues, expenses and reserves, the following rate increases took effect in July 2009:
Prop 218 Letter-Water & Refuse Rate Changes-August 2011 Letter sent to all Utilities customers, in accordance with Proposition 218 requirements, informing them of proposed changes to the water and refuse rate schedules and the hearing set for September 19, 2011 Revision Date: 8/15/2011
Prop 218 Water Rate Increase Notification Letter--April 2013 Letter sent to all property owners in Palo Alto advising them of proposed water rate increases for FY 2013-14 and informing them of the comment/protest process and the hearing before the City Council. Revision Date: 4/18/2013
Compressed Natural Gas Service This schedule applies to the sale of natural gas to the City-owned compressed natural gas (CNG) fueling station at the Municipal Service Center in Palo Alto. Utility Rate Schedule G-10 Revision Date: 1/1/2013
Municipal Electric Service This schedule applies to service for buildings and facilities owned and/or operated by the City of Palo Alto. Utility Rate Schedule E-18 Revision Date: 7/1/2009
Municipal Green Power Electric Service This schedule applies to service for buildings and facilities owned and/or operated by the City of Palo Alto receiving power under the Palo Alto Green plan. Utility Rate Schedule E-18-G Revision Date: 7/1/2009
Street Lights This schedule applies to street and highway lighting installations owned by any governmental agency other than the City of Palo Alto. Utility Rate Schedule E-14 Revision Date: 7/1/2009
Unmetered Electrical Service This schedule applies to unmetered service and other miscellaneous Electric Utility fees to various public agencies and private entities. Utility Rate Schedule E-16 Revision Date: 10/16/2012
Utilities rates schedules for commercial customers
Dark Fiber Licensing Services ( For all new accounts after 9-18-2006 ) This rate schedule applies to customer created after September 18, 2006, and also may be elected at any time by customers existing prior to this date. This rate schedule applies to Fiber Optic services from the City of Palo Alto Utilities (CPAU) pertaining to the City's network (Backbone and associated connections). Utility Rate Schedule EDF-3 Revision Date: 9/18/2006
Dark Fiber Licensing Services ( For existing accounts prior to 9-18-2006 ) This rate schedule applies to customer accounts established prior to September 18, 2006, unless the customer elects to apply the EDF-3 rate to the entire customer account. This rate applies to Fiber Optic services from the City of Palo Alto Utilities (CPAU) pertaining to the City's network (Backbone and associated connections). Utility Rate Schedule EDF-1 Revision Date: 7/1/2012
Dark Fiber Service Connection Fees This schedule applies to all connections, expansions, and upgrades to the City's Dark Fiber network (Backbone). Utility Rate Schedule EDF-2 Revision Date: 7/1/2010
Electricity - Large Commercial Electric Service This schedule applies to demand metered secondary electric service for large commercial customers with a maximum demand of at least 1,000 kilowatts per month per site, who have sustained this demand level at least three consecutive months during the last twelve months, and who have waived electric direct access eligibility. Utility Rate Schedule E-7 Revision Date: 2/5/2013
Electricity - Large Commercial Electric Time of Use Service This schedule applies to demand metered secondary electric service for commercial customers with a demand of at least 1,000 kilowatts per month per site, who have sustained this demand level at least three consecutive months during the last twelve months, and who have waived electric direct access eligibility. Utility Rate Schedule E-7 TOU Revision Date: 2/5/2013
Electricity - Large Commercial Green Power Electric Service This schedule applies to demand metered electric service for large commercial customers who receive power under the Palo Alto Green plan and have waived electric direct access eligibility. Utility Rate Schedule E-7-G Revision Date: 2/5/2013
Electricity - Medium Commercial Electric Service This schedule applies to demand metered secondary electric service for commercial customers with a maximum demand below 1,000 kilowatts who have waived electric direct access eligibility. Utility Rate Schedule E-4 Revision Date: 2/5/2013
Electricity - Medium Commercial Electric Time of Use Service This schedule applies to demand metered secondary electric service for commercial customers with a demand between 500 and 1,000 kilowatts who have sustained this level of usage for at least three consecutive months during the most recent 12 month period, and who have waived electric direct access eligibility. Utility Rate Schedule E-4 TOU Revision Date: 2/5/2013
Electricity - Medium Commercial Green Power Electric Service This schedule applies to demand metered secondary electric service for commercial customers with a maximum demand below 1,000 kilowatts who receive power under the Palo Alto Green plan and have waived electric direct access eligibility. Utility Rate Schedule E-4-G Revision Date: 2/5/2013
Electricity - Net Metering Net Surplus Compensation This schedule applies to eligible net metering customers who are net surplus customer-generators at the end of an annual settlement period, as defined by Rule 29. Utility Rate Schedule E-NSE. Revision Date: 1/1/2011
Electricity - Small Commercial Electric Service This schedule applies to non-demand metered electric service for small commercial customers and master-metered multi-family facilities. Utility Rate Schedule E-2 Revision Date: 7/1/2009
Electricity - Small Commercial Green Power Electric Service This schedule applies to non-demand metered electric service for small commercial customers and master-metered multi-family facilitied receiving retail energy services from the City of Palo Alto Utilities under the Palo Alto Green plan. Utility Rate Schedule E-2-G Revision Date: 7/1/2009
Natural Gas - Gas for Electric Generation Services This schedule applies to customer-owned power generating facilities who have retained gas direct access eligibility. Gas supplied under this schedule is only available for the electric generation portion of customer load purchases. Revision Date: 2/25/2009
Natural Gas - Large Commercial Gas Transportation Service This schedule applies to gas transportation service for large commercial customers who use at least 250,000 therms per year and who utilize a Gas Service Provider to procure natural gas. Utility Rate Schedule G-4 Revision Date: 1/1/2013
Refuse - Commercial Refuse Collection This schedule applies to all occupied establishments other than domestic dwelling as required by City ordinance. Utility Rate Schedule R-2 Revision Date: 10/1/2011
Refuse - Commercial Refuse Collection This schedule applies to commercial establishments and multi-unit apartment dwellings using refuse containers rented from the contractor. Utility Rate Schedule R-3 Revision Date: 10/1/2011
Storm Drain - General Storm Drain and Surface Water Drainage This schedule applies to all storm and surface water drainage service, excepting only those users and to the extent that they are constitutionally exempt under the Constitution of the State of California or who are determined to be exempt pursuant to Rule and Regulation 25. Utility Rate Schedule D-1 Revision Date: 7/1/2011
Wastewater - Commercial Wastewater Collection and Disposal This schedule applies to all commercial establishments other than those served under Utility Rate Schedule S-1 (Domestic Wastewater Collection and Disposal), Rate Schedule S-6 (Restaurant Wastewater Collection and Disposal) or Rate Schedule S-7 (Commercial Establishments Wastewater Disposal – Industrial Discharger). Utility Rate Schedule S-2 Revision Date: 7/1/2012
Wastewater - Commercial Wastewater Collection and Disposal - Industrial Discharger This schedule applies to any establishment requiring sampling of industrial discharges in excess of 25,000 gallons per day, or special discharge monitoring, as defined in Rule and Regulation 23, Section D. Utility Rate Schedule S-7. Revision Date: 7/1/2012
Water - Non-Residential Irrigation Water Service This schedule applies to non-residential water service supplying dedicate irrigation meters in the City of Palo Alto and its distribution area. Utility Rate Schedule W-7 Revision Date: 7/1/2012
Water - Residential Master-Metered and General Non-Residential Water Service This schedule applies to non-residential water service in the City of Palo Alto and its distribution area. This schedule is also applicable to multi-family residential customers served through a master meter. Utility Rate Schedule W-4 Revision Date: 7/1/2012
Utilities rates schedules for items not covered under other groupings.
Fire Service Connections This schedule applies to all public fire hydrants and private fire service connections. Utility Rate Schedule W-3 Revision Date: 7/1/2012
Hauled Liquid Waste Charges This schedule applies to wastes as defined in Rule and Regulation 23. Utility Rate Schedule S-4 Revision Date: 7/1/2002
Reclaimed Water Service and Hauling This schedule applies to all reclaimed water service including reclaimed water available for hauling for uses specified by Order No. 93-160 issued by the California State Regional Water Quality Control Board on December 15, 1993. Revision Date: 11/1/2008
Water Service from Fire Hydrants This schedule applies to all water taken from fire hydrants for construction, maintenance, and other uses in conformance with provisions of a Hydrant Meter Permit. Utility Rate Schedule W-2 Revision Date: 7/1/2012
Utilities rates schedules for residential customers
Electric - Net Surplus Electric Compensation Rate for eligible residential and small commercial net metering Customers who, at the end of an annual settlement period, as defined by Rule 29, are net surplus customer-generators of electricity and who elect to receive monetary compensation as such preference is indicated on the net surplus electricity election form. Revision Date: 1/10/2011
Electricity - Net Metering Net Surplus Compensation This schedule applies to eligible net metering customers who are net surplus customer-generators at the end of an annual settlement period, as defined by Rule 29. Utility Rate Schedule E-NSE. Revision Date: 1/1/2011
Electricity - Residential Electric Service This schedule applies to separately metered single-family residential dwellings receiving retail energy services from the City of Palo Alto. Utility Rate Schedule E-1 Revision Date: 7/1/2009
Electricity - Residential Green Power Electric Service This schedule applies to separately metered single-family residential dwellings receiving retail energy services from the City of Palo Alto Utilities under the Palo Alto Green plan. Utility Rate Schedule E-1-G Revision Date: 7/1/2009
Natural Gas - Residential Gas Service This schedule applies to natural gas service to individually metered single family premises, including those separately metered in a multi-family complex. Utility Rate Schedule G-1 Revision Date: 1/1/2013
Rate Assistance Program Application-2011 Latest version of our application form for the Rate Assistance Program, offering utilities rate discounts to eligible low-income customers. Revision Date: 2/9/2011
Refuse - Domestic Refuse Collection This schedule applies to each occupied domestic dwelling as required by City ordinance, including
separate single-family domestic dwelling and multi-unit dwellings (4 units or less). An occupied
dwelling unit is defined as any home, apartment unit, cottage, flat or duplex unit, having kitchen,
bath, and sleeping facilities, and to which gas or electric service is being rendered. Utility Rate Schedule R-1 Revision Date: 7/1/2012
Storm Drain - General Storm Drain and Surface Water Drainage This schedule applies to all storm and surface water drainage service, excepting only those users and to the extent that they are constitutionally exempt under the Constitution of the State of California or who are determined to be exempt pursuant to Rule and Regulation 25. Utility Rate Schedule D-1 Revision Date: 7/1/2012
Utilities rates schedules for service calls and connection fees, as well as customer discounts
Customer Deposits This schedule applies to customers within the City limits of Palo Alto who may or may not be th recorded owner of the real property and are required to provide a deposit by the Utility. Utility Rate Schedule C-2 Revision Date: 7/1/1992
Dark Fiber Service Connection Fees This schedule applies to all connections, expansions, and upgrades to the City's Dark Fiber network (Backbone). Utility Rate Schedule EDF-2 Revision Date: 7/1/2012
Electric Service Connection Fees This schedule applies to all connections, expansions, and upgrades to the City's electric distribution system except those that serve street lighting or traffic signals. Utility Rate Schedule E-15 Revision Date: 7/1/2012
Gas Service Connection Fees Inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule G-5 Revision Date: 8/8/2008
Residential Rate Assistance Program C-4 This schedule applies to residential premises that qualify for participation in the Utilities Residential Rate Assistance Program (RAP). Utility Rate Schedule C-4 Revision Date: 7/1/2009
Service to City Employees C-3 This is the discount for residents who are also City of Palo Alto employees meeting certain eligibility criteria. Utility Rate Schedule C-3 Revision Date: 6/11/2009
Utility Service Calls Service calls and other service work rates. Utility Rate Schedule C-1 Revision Date: 3/18/2013
Wastewater Service Connection Fees Inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule S-5 Revision Date: 7/2/2010
Water Service Connection Fees Inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule W-5 Revision Date: 7/2/2010
Project PLEDGE Application Application form for persons who want to receive one-time bill payment assistance through the Utilities Project Pledge program. Revision Date: 9/3/2009
Project PLEDGE Donor Form Form to be completed to make either ongoing monthly donations or a one-time donation to the Utilities Department's Project PLEDGE. Revision Date: 8/20/2009
Downloadable Utilities safety publications dealing with Electricity, Gas, Water and Wastewater.
2013 Gas Leak Survey Map Area of town covered in the 2013 Walking Gas Leak Survey conducted by Manesco on behalf of the Gas Utility Revision Date: 2/28/2013
Call Before You Dig 2011 General information on calling the city before breaking ground for various projects ranging from landscaping to construction. Revision Date: 2/28/2011
Gas Safety Spanish Cómo tratar con seguridad las tuberías de gas Revision Date: 5/2/2012
Gas Safety Survey Comparison Comparison of survey results from 2007 through 2011 gas safety study. Revision Date: 10/3/2011
Gas Safety Tips Be safe around natural gas. Revision Date: 7/16/2007
Gas Safety--Homes with Slab Foundations This flyer answers frequently asked questions about gas leak detection and gas safety in homes that have gas lines running beneath a slab foundation. Revision Date: 8/25/2010
Right Tree Right Place Program Get free removal of too tall trees under power lines and a rebate for planting more appropriate trees. Revision Date: 4/28/2011
Electric Service Application Procedure A guide to the City of Palo Alto Utilities Department Electric Service Application Procedure Revision Date: 8/25/2010
Gas Pipeline Overview--Barron Park Focus Presentation given at Barron Park Community Meeting providing a general overview of the Utilities natural gas system and some specific details about Aldyl pipelines in the Barron Park neighborhood. Revision Date: 12/7/2011
Gas System Overview Gas System Overview; Presentation to Barron Park November 2011 Revision Date: 4/10/2012
Gas System Overview Overview of the CPAU natural gas utility system Revision Date: 7/24/2012
GMR 19B-20-21 Project Map Palo Alto map showing where in town the multi-year Gas Main Replacement Project (GMR 19B-20-21) will be installing new pipelines. Revision Date: 3/13/2013
Sewer System Management Plan--Proposed July 2009 This proposed Sewer System Management Plan is a comprehensive document outlining the long term strategy for maintaining and improving Palo Alto's sewer system. It is going for Council approval in late July 2009. Revision Date: 7/15/2009
FAQ's on Water Supply Agreement Frequently Asked Questions about the Water Supply Agreement Between the City and County of San Francisco and Wholesale Customers in Alameda, San Mateo and Santa Clara Counties Revision Date: 5/13/2009
Utilities' rules and regulations for City of Palo Alto Utilities (CPAU) customers, as approved by City Council through the annual budget process. These utilities rules and regulations will be updated as changes occur.
RR27 Generating Facilities Interconnection This Rule describes the Interconnection, Operating and Metering requirements for Generating Facilities to be connected to the City of Palo Alto Utilities (CPAU) Electric Distribution System. Subject to the requirements of this Rule, CPAU will allow the Interconnection of Generating Facilities with its Distribution System. Revision Date: 7/1/2012
2003 Report Water Quality Report 2003 Revision Date: 7/24/2007
2004 Report Water Quality Report 2004 Revision Date: 7/24/2007
2005 Report Water Quality Report 2006 Revision Date: 7/24/2007
2006 Report Water Quality Report 2006 Revision Date: 7/24/2007
2007 Report Water Quality Report 2007 Revision Date: 6/3/2008
2008 Report Water Quality 2008 Revision Date: 6/9/2009
2009 Report Annual report on the state of Palo Alto's drinking water supply, our sources and the content of the water itself, as well as information on how to deal with water problems and improving water use efficiency. Revision Date: 5/24/2010
2012 Water Quality Report Annual report to the community on where our water comes from, what is in it and how it is monitored. Revision Date: 5/17/2013
Coliform in Water FAQs FAQs and answers about the coliform in water incident Revision Date: 7/10/2012
Copper in Water Supply Factsheet (EPA) This Environmental Protection Agency factsheet highlights what consumers should know about appropriate levels of copper in their water supply. Revision Date: 2/22/2011
Lead in the Water Supply Factsheet (EPA) This Environmental Protection Agency factsheet highlights what consumers should know about appropriate levels of lead in their water supply. Revision Date: 2/22/2011
Notice of Coliform Detection in May 2012 Water Sample This is a legally-required public notification about a detection of coliform bacteria in excess of state standards during routine water sample testing in May 2012. THERE IS NO EMERGENCY and the problem has been resolved. Revision Date: 6/22/2012
Recycled Water Facility Plan Recycled Water Facility Plan
State Water Resources Control Board Water
Recycling Funding Program No. 3229-010 Revision Date: 3/13/2009
Report 2009 Annual report on Palo Alto's water content, sources, supply system status etc. along with help in identifying and solving water quality problems and improving water use efficiency. Revision Date: 5/24/2010
Materials related to the Cross Connection (Backflow Prevention Devices) Program
Backflow Prevention Device Aid-Building Permit Application To assist customers who have to install a backflow prevention device on their water main, this building department permit application is being provided. Revision Date: 4/1/2010
Backflow Prevention Device---List of Approved Testers Names and contact info for companies that customers can hire to come test their backflow prevention devices to be sure they meet all requirements Revision Date: 10/1/2012
Backflow Prevention--Guide for Private Well Owners A guide provided by Santa Clara County to inform private well owners of their rights and obligations, including backflow prevention. Revision Date: 7/30/2012
